Currently Experiencing Shipping Delays Due to Covid-19. Contact Us For More Information.

FAQs

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More Facts

In some instances with graphic images (not font), the actual graphic may be increased in size for clarity in our store. This is not considered a defect in quality or product.

If for any reason there is a defect in our product, customer has approximately 10 (calendar) days from date of package RECEIPT to notify us of the defect.

All inks are waterbased and eco-friendly.

This gives each print a soft, comfortable feel. You may notice some discoloration or white residue, but don't worry! This is a special solution used for printing and can sometimes leave marks during the drying process. There are not stains, they will wash off after their first wash cycle.  

Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.

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Returns

ALL SALES ARE FINAL however, Melanated Kin will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered, faulty printing, tears/holes in item). All items will be replaced with the same item in the same color. No exceptions.

We do not offer returns OR exchanges on items due to incorrect size chosen, change of heart on color (where applicable), etc. Please make sure that you use our sizing charts or contact us via email if you're unsure before purchasing.

If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We only send to the address YOU provide during order processing.

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Shipping

US customers can expect to receive their item(s) in 7-10 business days or less. We do not currently offer expedited shipping.

Canadian customers can expect to receive their item(s) in 10 business days or less. We do not currently offer expedited shipping.

International customers can expect to receive their item(s) in 20 business days or less. We do not currently offer expedited shipping.

International customers are responsible for any duties associated with purchase.

Please note that US customers receive tracking via USPS.

In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.

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How to wash items

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

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Order Cancellation

We will not cancel ANY order after receiving payment due to automatic production of merchandise.

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Why was only part of my order shipped?

Products are sent hot and fresh, directly from our manufacturer. Due to this, items may be shipped separately